Terms of Service

1. Scope

These Terms of Service govern the use of all AI education services offered by AiLearnWay and describe the rights and obligations between learners and our premium AI education service. By using our services, registering for consultations, or utilizing our AI expertise, the learner fully acknowledges and accepts these conditions.

2. Service Provision and Engagement

  1. Engaging our AI education services requires prior consultation and written confirmation.
  2. Certain Professional or Premium services may require the creation of a learner profile and documentation of educational preferences.
  3. AI learning materials, educational concepts, and access permissions are strictly confidential and intended only for the personal use of the learner.
  4. The final decision on implementing learning strategies lies with the learner, who assumes responsibility for their choices within our recommendations.

3. Service Contracts and Termination

  1. The duration of services depends on the chosen AI education package and is specified in the respective service contract.
  2. Termination of Foundation AI education services is possible without contractual penalty up to 14 days after the initial consultation, provided no specific assessment work or appointment scheduling has taken place.
  3. For Professional and Premium packages that extend beyond the initial consultation phase, termination fees apply according to the service contract.
  4. Failure to attend scheduled appointments without prior notification does not entitle the learner to a refund of service fees.

4. Payment Terms

  1. Service fees are to be paid according to the payment plan detailed in the service contract.
  2. For more extensive AI learning projects, a deposit structure with milestone payments may be offered.
  3. All prices are quoted in Swiss Francs (CHF) and subject to applicable taxes.
  4. Payments are processed through secure, encrypted channels, with detailed receipts issued for all transactions.

5. Refund Policy

  1. Since AiLearnWay offers professional educational services and not products, our refund policy relates to service quality and fee structures. For learners who have booked our Foundation AI package and wish to terminate the services within 72 hours of signing the service contract, a full refund will be granted if no substantial work has begun. After this period or if substantial work has already been performed (including but not limited to learning assessment, preparation work, or communication with partners), the fees are non-refundable, but the services can be adjusted to meet learner expectations.
  2. For Professional and Premium packages, the initial consultation fee is non-refundable under any circumstances, as it represents valuable professional time and already provided expertise. The remaining package fee structure follows a proportional refund policy based on documented service milestones at the time of termination request.
  3. All refund requests must be submitted in writing to education@ailearnway.com and will be processed within 10 business days after approval.
  4. This refund policy does not apply to third-party costs incurred during the AI learning process (e.g., software licenses, specialized assessments), which are passed on to the learner at actual cost.
  5. Refund policy for specialized services: For services that include customized learning materials and specific educational services, we offer a satisfaction guarantee. If you are not satisfied with the delivered educational materials, you have the right to request a revision within 7 days of receipt. After two revisions and continued dissatisfaction, you may request a partial refund considering the services already provided and the work involved. We always strive to find a solution satisfactory to both parties and ensure the highest quality in our AI education services.

6. Learner Behavior and Responsibilities

  1. Mutual respect and professional communication are fundamental principles throughout the entire AI learning process.
  2. Learners are expected to provide accurate information about their educational requirements, preferences, and learning parameters.
  3. Timely feedback on learning strategies and recommendations is essential to ensure an efficient educational process.
  4. AiLearnWay reserves the right to terminate services without refund if learner behavior hinders the educational process or violates ethical standards.

7. Service Results and Assurances

  1. Although we maintain the highest standards of care, the ultimate responsibility for learning decisions lies with the learner.
  2. Our service guarantees thorough AI knowledge and access to our exclusive partner network but cannot guarantee the availability of certain specialized AI solutions within a specific timeframe.
  3. Learning assessments and evaluations are conducted with professional care but do not represent a guarantee for future educational outcomes.
  4. We strive to provide exceptional service and value but cannot guarantee specific results or future learning developments.

8. Liability and Warranty

  1. AiLearnWay assumes no liability for damages arising from learner decisions following our educational services.
  2. Liability for slight negligence is excluded to the extent legally permissible.
  3. The availability of our services is maintained with the greatest care; however, temporary disruptions due to technical or market-related circumstances cannot be completely excluded.
  4. No warranty is given for the accuracy of learning assessments or predictions, as AI systems are subject to changes.

9. Intellectual Property and Confidentiality

  1. All learning materials, assessments, and proprietary methods remain the intellectual property of AiLearnWay and may only be used by learners for personal decision-making.
  2. The distribution, publication, or commercial use of our educational materials is prohibited without express written consent.
  3. Learner information and educational preferences are treated with the strictest confidentiality in accordance with our Privacy Policy.

10. Final Provisions

  1. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
  2. Swiss law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods.
  3. The place of jurisdiction for all disputes is Geneva, Switzerland.